Accounts & Operations Executive

Thunes; Barcelona; Presencial; EUR 42.000 - 68.000; Jornada completa

Descripción de la vacante

Thunes is seeking an Accounts and Operations Executive in Barcelona to bridge client relations and operational execution. You will manage a portfolio of growing accounts, ensuring smooth day-to-day transactions and addressing bottlenecks.

You will be the primary contact for our products and services, driving adoption and identifying cross-sell opportunities, often with senior colleagues. Reporting to the regional Head of Account Management, you will build strong day-to-day relationships, deliver

Formación

• 2-5 years’ experience in B2B Account Management or related client-facing roles.
• Experience managing a portfolio of small to mid-sized accounts in tech, SaaS, fintech or financial services.
• Payments experience preferred or strong willingness to learn quickly.
• Tech-savvy with Salesforce, Tableau, and Microsoft Office; able to explain product features.
• Strong data-driven, process-oriented approach to growing accounts.

Responsabilidades

• Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
• Identify and follow up on cross-sell and upsell opportunities to grow revenue
• Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback
• Work closely with internal teams to resolve issues and improve customer experience
• Support the rollout of new services and features to your accounts, taking into account market specifics
• Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
• Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
• Maintain accurate, up-to-date records in our CRM and other tools, ensuring data quality and completeness
• Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution

Conocimientos

Account management

Customer success

Client-facing

Herramientas

Salesforce

Tableau

Microsoft Office

Descripción del empleo

Context of the role

The Accounts and Operations Executive will sit at the intersection of client relations and operational execution. In this dual role, you will be the bridge between our clients and our internal technical, financial, and operational infrastructure. You will also manage a portfolio of growing business accounts, ensuring their day‑to‑day transactions run smoothly while simultaneously troubleshooting operational bottlenecks. Reporting to the regional Head of Account Management, you will build strong day‑to‑day relationships with these accounts, helping them get the most value from Thunes. You will be their first point of contact for our products and services, ensuring a great customer experience, driving healthy adoption, and identifying smaller cross‑sell and upsell opportunities, often in collaboration with more senior Account Managers in the region.

Key Responsibilities

• Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health
• Identify and follow up on cross‑sell and upsell opportunities to grow revenue
• Act as a day‑to‑day advocate for your customers, helping Thunes understand their needs and feedback
• Work closely with internal teams (e.g., product, sales, compliance, solution delivery and operations) to resolve issues and improve customer experience
• Support the rollout of new services and features to your accounts, taking into account market specifics (e.g., regulation, competition)
• Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value
• Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps
• Maintain accurate, up‑to‑date records in our CRM and other tools, ensuring data quality and completeness
• Build and maintain strong working relationships with colleagues and customers to ease communication and facilitate quick issue resolution

Professional Experience And Qualifications

• 2-5 years’ experience in B2B Account Management, Customer Success or related client‑facing roles
• Experience managing a portfolio of small to mid‑sized accounts, ideally in technology, SaaS, fintech or financial services
• Payments experience is strongly preferred, but not mandatory if you can demonstrate strong interest and the ability to learn quickly
• Tech‑savvy and comfortable working with digital tools (e.g., Sales Force, Tableau, Microsoft Office Suite – Excel, PowerPoint, Word) and explaining product features to customers
• Operationally focused, with the ability to methodically grow live accounts by following structured plans and using metrics
• Strong customer success mindset, with a data‑driven and process‑oriented approach to managing accounts
• Solid communication and basic negotiation skills, with the confidence to handle commercial conversations for smaller accounts and to support seniors on larger ones
• Proficiency in languages and solid communication in English is essential; French or Spanish is a plus