French-Speaking Customer Success Account Manager

TP; Barcelona; Presencial; EUR 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Referral program

World Trade Center Barcelona office

Career growth opportunities

Hybrid-friendly work model

Descripción de la vacante

TP Spain in Barcelona is seeking an Account Executive for Customer Success to drive client success, retention, and growth in the property and hospitality sector. You will provide ongoing support, optimize account performance, and work to expand key accounts by implementing product and process improvements.

Join a dynamic team and collaborate with territory sales, program managers, and internal stakeholders to refine best practices, maximize listing quality, and deliver outstanding results.

Formación

• 1-2 years of proven experience in Customer Success, Account Management, and/or a related client-facing role.
• BA/BS degree and/or equivalent practical experience
• C2 level of French and proficient level of English
• Outstanding communication, relationship-building, and problem-solving skills
• Proven record of exceeding sales targets in a fast-paced, performance-driven environment
• Strong organizational skills with the ability to manage multiple client accounts simultaneously
• Excellent written, verbal, and phone communication abilities

Responsabilidades

• Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long-term partnerships
• Proactively address host questions, concerns, and needs to improve satisfaction and sustainability.
• Collaborate with hosts to maximize listing quality by providing tailored account optimization
• Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows
• Consistently meeting or exceeding individual outreach goals and engagement KPIs
• Manage a pipeline of high-value accounts, ensuring consistent progress towards growth goals
• Actively champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements.
• Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results
• Stay current on industry trends and leverage new tools to maximize client success
• Engage actively in ongoing training, personal development, and knowledge sharing

Conocimientos

Relationship management

Account management

Communication

Problem solving

Sales targets

Organizational skills

Verbal communication

Educación

BA/BS degree

Herramientas

Salesforce

Mixmax

Descripción del empleo

TP Spain in Barcelona is seeking an Account Executive for Customer Success to drive client success, retention, and growth in the property and hospitality sector. You will provide ongoing support, optimize account performance, and work to expand key accounts by implementing product and process improvements.

Join a dynamic team and collaborate with territory sales, program managers, and internal stakeholders to refine best practices, maximize listing quality, and deliver outstanding results.