Client-Facing Operations Expert | Training & Analytics

Instaleap; Barcelona; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid work model

30 days paid time off

Growth path to Solutions Engineer/Architect

Health insurance available

Job summary

A technology fulfillment company based in Barcelona seeks an Ops Expert to train clients in their software and provide first-level support. Responsibilities include analyzing product usage data, resolving issues, conducting training, and creating documentation. The ideal candidate has a background in operations/logistics, excellent communication skills, and an analytical mindset. This role offers a hybrid work model, paid time off, and growth opportunities into engineering roles.

Qualifications

• Took classes related to operations/logistics at university.
• Management of tools for data analysis: Excel.
• Advance English proficiency.

Responsibilities

• Analyze data related to product usage to bring new insights to the client.
• Deliver training to clients on our functionalities.
• Resolve doubts on product usage/configuration.
• Carry out weekly follow-up calls with clients.
• Create documentation to help clients use the product effectively.

Skills

Data analysis

Communication skills

Organizational skills

Operations/logistics knowledge

Results-driven

Customer-facing experience

Education

University courses in operations/logistics

Tools

Excel

Job description

A technology fulfillment company based in Barcelona seeks an Ops Expert to train clients in their software and provide first-level support. Responsibilities include analyzing product usage data, resolving issues, conducting training, and creating documentation. The ideal candidate has a background in operations/logistics, excellent communication skills, and an analytical mindset. This role offers a hybrid work model, paid time off, and growth opportunities into engineering roles.