Operations Expert

Instaleap LLC; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

30 days paid time off

Growth path to Solutions Engineer/Architect

Health insurance available

Descripción de la vacante

A technology fulfillment company based in Barcelona seeks an Ops Expert to train clients in their software and provide first-level support. Responsibilities include analyzing product usage data, resolving issues, conducting training, and creating documentation. The ideal candidate has a background in operations/logistics, excellent communication skills, and an analytical mindset. This role offers a hybrid work model, paid time off, and growth opportunities into engineering roles.

Formación

• Took classes related to operations/logistics at university.
• Management of tools for data analysis: Excel.
• Advance English proficiency.

Responsabilidades

• Analyze data related to product usage to bring new insights to the client.
• Deliver training to clients on our functionalities.
• Resolve doubts on product usage/configuration.
• Carry out weekly follow-up calls with clients.
• Create documentation to help clients use the product effectively.

Conocimientos

Data analysis

Communication skills

Organizational skills

Operations/logistics knowledge

Results-driven

Customer-facing experience

Educación

University courses in operations/logistics

Herramientas

Excel

Descripción del empleo

What this is all about

We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world. We strive to help traditional retailers take on the digital world in just a few days.

Profile

As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.

Key Responsibilities

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
• Deliver training to clients on our functionalities and explain how to configure our software.
• Resolve doubts on product usage/configuration/etc.
• Carry out weekly follow up calls with our clients.
• Escalate product or customer issues that need to be addressed by customer success managers.
• Create documentation, presentations, user manual and other resources to help clients use the product effectively.
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings.

Your SuperPowers

• You took classes related to operations/logistics at university
• You are an ops lover: Ask smart questions about the operation
• Management of tools for data analysis: Excel
• Excellent communication and organizational skills
• Be a results-driven person
• Advance English
• Ability to perform well under high-pressure environments
• We would extra love it if you have customer-facing experience

🪄 What we bring to the table

• 🌎 Hybrid Work: A balance of remote work and weekly office collaboration
• 🏖️ Paid time off (PTO) for 30 days.
• 📚 Growth Path: A clear trajectory to grow into a Solutions Engineer or Solutions Architect role
• 🏥 Health insurance: Get the attention and care that you deserve. Available in some countries.