Client Advisor Madrid

FERRAGAMO; Madrid; Presencial; EUR 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ticket restaurant provided

Employee Discount Program

Individual Incentive Plan

Descripción de la vacante

Ferragamo in Madrid Serrano is seeking a Full-Time Client Advisor to elevate the customer experience and drive luxury sales on the shop floor. You will build authentic client relationships, demonstrate impeccable service, and operate with empathy while leveraging CRM initiatives.

The role requires fluency in Spanish and English, prior luxury retail experience, and a proactive, team-oriented attitude. Salary range €24,000–€28,000 plus employee discounts and incentives.

Formación

• Fluency in Spanish and English is essential.
• Experience in luxury retail or a client-facing role is preferred.

Responsabilidades

• Transform each client experience into magical moments and build long-term bonds.
• Lead by example on the selling floor to inspire both individual and team success, driving sales results.

Conocimientos

Spanish fluency

English fluency

Client advisory

Sales experience

Herramientas

CRM tools

Descripción del empleo

Embrace the opportunity to enhance the Customer Experience.

At Ferragamo, we're more than just building a Brand

We're redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you're more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let's Evolve Iconic and create the next exciting chapter

The part you'll play

You will join us in our store in Madrid Serrano as a Full-Time Client Advisor, reporting directly to Store Management.

• Transform each client experience into magical moments, building authentic, long-term bonds with them
• Lead by example on the selling floor to inspire both individual and team success, driving sales results with accountability
• Demonstrate deep understanding of luxury clients' desires, needs, and expectations
• Innovate continuously by proposing fresh ideas to enhance client value and create memorable moments.

What you'll bring

• A caring, authentic, and trusted approach as a client advisor, with a genuine passion for style and luxury fashion.
• Strong communication skills, with the ability to handle clients with empathy and put them at the centre of every decision.
• Courage to share ideas and innovate, with a willingness to grow and learn.
• Experience in luxury retail or a similar client-facing role.
• Fluency in Spanish and English is essential; knowledge of an additional language is an advantage.
• Ability to develop meaningful client relationships using CRM tools and initiatives.
• A proactive and team-oriented mindset, ready to contribute to collective success.
• Gross salary range: €24.000 - €28.000
• Ticket restaurant provided
• Individual Incentive Plan
• Employee Discount Program

OUR DEI COMMITMENT TO YOU

At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.