Madrid Eci Serrano_ Client Advisor Pt 32

Azienda Anonima; Pontevedra; Presencial; EUR 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Our boutique in Madrid seeks a Client Advisor to work part time (32 hours/week). You will provide customers with high-quality service, share knowledge of products, and embody the brand philosophy and heritage.

Key duties include customer guidance, clienteling, stock replenishment, and after-sales support, while collaborating with the team to meet store goals and maintain visual standards. Fluency in English is required; another language is a plus.

Formación

• Experience in a similar role within fashion and luxury retail.
• Ability to drive and exceed store results with commercial awareness.
• Fluent in English; additional language a plus.

Responsabilidades

• Provide exceptional customer service by meeting needs and demonstrating product knowledge.
• Assist customers with selling ceremony and fashion guidance.
• Develop CRM and clienteling strategies to strengthen relationships.
• Support inventory, replenishment and product displays according to guidelines.
• Handle cashier procedures and after-sales service.
• Maintain grooming standards and contribute to store goals.

Conocimientos

Fashion & luxury

Retail experience

Communication skills

Clienteling

Descripción del empleo

For our Boutique in Madrid, we are looking for a Client Advisor available to work part time32hrs per weekShe/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.Key Responsibilities:- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage- Assist customers accordingly with selling ceremony- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products- Ensure the achievement of the Store goals, enhancing and developing the business- Build and strengthen relationships with customers by developing CRM and Clienteling strategies- Build strong team collaborations- Contribute to maintain the visual display of the products in accordance with visual guidelines- Help ensuring the products replenishment and physical inventory of merchandise- Be confident with cashier procedures and after sales management- Follow Company grooming, accordingly with the Company's standards and policiesKey Requirements-Deep passion for fashion and luxury-Experience in a similar role within fashion and luxury retail companies-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude-Comfortable in client face activities and clienteling-Ability to adapt to different customers-Team-playing aptitude-Strong communication skills-Understanding of Retail- KPIsDigital Ability-Ability to work in a dynamic environment-Fluent in English, a second language will be considered a plus