Client Advisor - La Roca (30H)

Diesel; Barcelona; On-site; EUR 16,000 - 20,000; Part time

Benefits offered by this job

Employee discount

Development opportunities

Young and dynamic team

Job summary

Diesel Barcelona's Outlet Barcellona La Roca seeks a part-time Client Advisor (30 hours) to deliver premium customer service and fashion storytelling on the shop floor.

You will welcome clients, assess needs, build loyalty, and collaborate with the team to reach sales targets in a fast-paced luxury environment. Fluency in English and Spanish is required; prior luxury retail experience is a plus.

Qualifications

• Previous experience in sales; experience in structured Luxury Fashion/Retail is a plus.
• Passionate about Retail, Customer Service and commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities
• Strong communication skills.
• Willingness to grow and relocate is a plus.
• Digital awareness and openness to new ways of working.
• Brand ambassador with a passion for premium denim and Diesel culture.
• Fluent in English and Spanish; a third language is a plus.

Responsibilities

• Act and think first of the client and their experience, with in-depth knowledge of client desires and expectations.
• Welcome and assist each client providing an excellent in-store experience at all times.
• Master storytelling and the art of asking engaging questions.
• Create long-term authentic bonds by making the experience about the client.
• Deal effectively with complaints by liaising with the line manager when necessary.
• Display active leadership on the selling floor and drive sales results.
• Cross-sell with Departments to maximize sales opportunities and achieve KPIs.
• Demonstrate brand and product knowledge and manage payments accurately.
• Maintain high shop floor standards and visual displays per guidelines.
• Be vigilant to prevent theft and ensure security on the floor.
• Think innovatively to improve and generate new ideas; stay updated with fashion trends.
• Develop and nurture loyal client relationships through CRM initiatives.

Skills

Strong communication

English fluency

Spanish fluency

Retail customer service

Luxury fashion

Job description

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Outlet Barcellona La Roca

Part Time Client Advisor(30H)

You fit with this position if you’re

• Caring, authentic, passionate trusted client advisor: an intuitive sales associate with a passion for style.
• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all time
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Manage payment operations including return, refund, remote sales, tax-free in a punctual and accurate manner
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

Key Requirements

• Previous experience in sales roles; experience in structured Luxury Fashion/Retail companies is an asset.
• Passionate about Retail, Customer Service and commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities
• Strong communication skills.
• Willingness to grow in the organization; willingness to relocate is an a plussset.
• Digital awareness and openness to new ways of working.
• Are a Brand Ambassador that has a passion for premium denim and Diesel culture.
• Have fluent in English and Spanish, the knowledge of a third language will be considered a plus.
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
• We believe in Collaboration, Trust and Courage!

What We Offer

• A permanent time contract (30h)
• A competitive pay depending on your performance
• A range of development opportunities in Diesel and OTB group Store network in Spain and abroad
• A generous employee discount on Diesel
• A awesome, young and dynamic team
• Highly inclusive working environment
• #DSL

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

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