La Roca_ Client Advisor PT 30h

Etro; la Roca del Vallès; On-site; EUR 14,000 - 22,000; Part time

Job summary

Etro is seeking a part-time Client Advisor for our La Roca outet to deliver exceptional customer service and embody the brand’s philosophy. You will engage clients with product knowledge, assist in selling ceremonies, and contribute to team goals in a luxury fashion environment.

Fluency in English is required, with other languages a plus. The role involves maintaining store presentation, CRM activities, and a dynamic, customer-centric atmosphere in a fast-paced retail setting.

Qualifications

• Experience in customer service in fashion/retail environments.
• Ability to understand luxury fashion products and Etro heritage.
• Strong communication and adaptability to diverse customers.

Responsibilities

• Provide high quality customer service by meeting needs and expectations.
• Convey Etro philosophy and culture to clients.
• Assist customers with Etro selling ceremony and product knowledge.
• Support visual merchandising and product replenishment.
• Build relationships with customers and develop CRM strategies.
• Contribute to store goals and performance through daily interactions.

Skills

Customer service

Fashion retail

Team player

English fluent

Job description

For our outlet in La Roca we are looking for a Client Advisor available to work part time 30h.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities

:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in english. Another language is a plus