Claims Processor

Chubb Ltd.; Comunidad de Madrid; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

32 days vacation

2 days home working

Home working allowance

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Learning & Development offer

Job summary

Chubb Ltd. in Madrid is looking for a Claims Processor to support our EMEA claims teams. You will handle diverse administrative tasks that drive efficient claims processing and data integrity, while working in a collaborative, fast-paced environment.

The role offers a solid training program, exposure to the wider EMEA team, and opportunities to develop technical and claims administration skills through coaching and resources on our talent portal.

Qualifications

• Advanced English (C1) is required.
• Native or bilingual Dutch and French are required.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance (A&H, P&C, UW or policy issuance) is preferred.
• Ability to organise work within time constraints.
• MS Office and Excel proficiency.

Responsibilities

• Handle claims administrative tasks supporting internal teams.
• Ensure timely completion of daily tasks within SLAs.
• Maintain data quality and indexing across systems.
• Adhere to Madrid Claims Centre SOPs and regional processes.
• Collaborate with Team Leader and Operations Coordinators.

Skills

English (C1)

Dutch (native)

French (native)

MS Office

Excel

Time management

Independent / team work

Education

Bachelor’s degree in law

Tools

MS Office

Excel

Job description

This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.

If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you. As a Claims Processor, you will be responsible for handling a variety of essential claims administrative tasks that will support our internal teams in processing claims efficiently. Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.

This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment. You will have high exposure to the wider EMEA Claims Team, working closely with colleagues from different countries and fostering strong collaboration. Supporting our brokers and customers will be at the heart of everything you do.

We are committed to providing comprehensive training and strong onboarding for all new team members. Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service. You will also have the opportunity to continuously evaluate and develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.

Key Responsibilities:

Claims Administrative Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.

Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems.

Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes & protocols.

Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching.

Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.

Qualifications

Advanced level in English(C1) is a must.

Native/Bilingual in Dutch and French is a must. Any other European Language would be higly appreciated.

Bachelor’s degree in law is preferred.

Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.

Ability to organise work & perform within time constraints.

MS Office knowledge.

Proficiency in Excel is preferred.

Experience of working independently or as part of a team – self-motivated.

What we offer:

• 32days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Employee assistance program
• Comprehensive Learning & Development offer

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• Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.
• Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.

Job Info

• Job Identification 37631
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Support
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch