Central Reservations Lead — Hybrid Work + Commissions

Minor Hotels Europe and Americas; Madrid; Híbrido; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commissions

Meal vouchers

Hybrid work model

Descripción de la vacante

Minor Hotels Europe and Americas in Madrid is seeking an experienced reservations team lead to coordinate a group of agents handling requests across our European client base.

You will monitor performance, provide feedback, collaborate with the Training and Quality Team, set priorities, and pursue process improvements to deliver outstanding customer service. The role follows a hybrid schedule (08:00-20:00, Monday to Friday) with commissions tied to objectives.

Formación

• Experience in Groups and Events handling and/or the Hotel Sector.
• Ability to meet deadlines and work well under pressure.
• Ability to multi-task and juggle multiple responsibilities.
• Cooperative and communicative attitude with coworkers, managers and employees.
• Excellent communication skills and ability to lead and guide.
• Organized and methodical person.
• Critical thinker with problem-solving skills.

Responsabilidades

• Support agents on their daily tasks.
• Detect improvement areas within the team and set action plans.
• Work with Training and Quality Team to deliver excellent service.
• Define prioritizations to achieve goals and organize the team.

Conocimientos

Leadership

Communication

Team management

Deadline orientation

Multi-tasking

Descripción del empleo

Minor Hotels Europe and Americas in Madrid is seeking an experienced reservations team lead to coordinate a group of agents handling requests across our European client base.

You will monitor performance, provide feedback, collaborate with the Training and Quality Team, set priorities, and pursue process improvements to deliver outstanding customer service. The role follows a hybrid schedule (08:00-20:00, Monday to Friday) with commissions tied to objectives.