Reservations Agent — Dynamic Hospitality Career (Madrid)

Hospitaliti; Madrid; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee rates

Training programs

Descripción de la vacante

Minor Hotels in Madrid invites you to join our Central Reservations team as a Booking Agent. You will handle reservation requests across direct and indirect channels, provide hotel information and upsell services to maximise revenue, and ensure outstanding service to guests.

We look for candidates with strong communication skills, proactivity, and a fluent level of French, with full-time availability for face-to-face work.

Formación

• Degree or training in hospitality or tourism preferred.
• Strong communication and sales skills.
• Willingness to work full-time in a face-to-face role.
• French language fluency required.
• Proven customer service experience is a plus.

Responsabilidades

• Manage reservation requests across channels from inquiry to confirmation.
• Upselling and cross-selling to increase revenue.
• Provide information on hotels, products, and services.
• Ensure excellent service and satisfy customer expectations.

Conocimientos

Flexibility

Proactivity

Communication skills

Schedule flexibility

Hospitality training

Sales skills

Customer service experience

French language

Full-time availability

Computer literacy

Educación

Training in Hospitality, Tourism or similar

Herramientas

Microsoft Office

Internet

Database

Descripción del empleo

Minor Hotels in Madrid invites you to join our Central Reservations team as a Booking Agent. You will handle reservation requests across direct and indirect channels, provide hotel information and upsell services to maximise revenue, and ensure outstanding service to guests.

We look for candidates with strong communication skills, proactivity, and a fluent level of French, with full-time availability for face-to-face work.