Reservations Agent French CRO Madrid 1

Hospitaliti; Madrid; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Employee rates

Training programs

Descripción de la vacante

Minor Hotels in Madrid invites you to join our Central Reservations team as a Booking Agent. You will handle reservation requests across direct and indirect channels, provide hotel information and upsell services to maximise revenue, and ensure outstanding service to guests.

We look for candidates with strong communication skills, proactivity, and a fluent level of French, with full-time availability for face-to-face work.

Formación

• Degree or training in hospitality or tourism preferred.
• Strong communication and sales skills.
• Willingness to work full-time in a face-to-face role.
• French language fluency required.
• Proven customer service experience is a plus.

Responsabilidades

• Manage reservation requests across channels from inquiry to confirmation.
• Upselling and cross-selling to increase revenue.
• Provide information on hotels, products, and services.
• Ensure excellent service and satisfy customer expectations.

Conocimientos

Flexibility

Proactivity

Communication skills

Schedule flexibility

Hospitality training

Sales skills

Customer service experience

French language

Full-time availability

Computer literacy

Educación

Training in Hospitality, Tourism or similar

Herramientas

Microsoft Office

Internet

Database

Descripción del empleo

Minor Hotels - Southern Europe is hiring through Hosco in Madrid.

Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

WE ARE RECRUITING BOOKING AGENT (M/F) TO OUR OFFICES IN MADRID

WE LOOK FOR CANDIDATES WITH

• Flexibility, Proactivity and liking to work by objectives
• Excellent communication skills
• Schedule Flexibility
• Training in Hospitality, Tourism or similar (preferential factor)
• Sales skills (experience in reservation management or in the commercial area will be valued)
• Experience in customer service (preferential factor)
• Knowledge of French is a must
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan
• 40, 30 hours per week
• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you! Experience in the hospitality industry is preferred. Please see the full vacancy for the benefits offered by Minor Hotels - Southern Europe.