Catalan-Speaking Trainer & Quality Coach – Barcelona

CNX; Barcelona; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Full-time 39 hours/week

Permanent contract

Rotating shift schedule

Private medical insurance

Career development

Job summary

CNX in Barcelona onsite seeks a Trainer and Quality Coach (Catalan-speaking) for the Fashion industry. You will lead new-hire training, certify knowledge, coach post-training performance, and support PSP tracking with leadership in Belfast.

Cross-skill teammates and deliver ongoing process updates aligned with client needs. You’ll monitor quality, participate in calibration, maintain program knowledge, and report CSAT with stakeholders.

Qualifications

• Native or bilingual in Catalan with advanced English.
• Experience delivering client training content.
• Experience in quality assurance and coaching.
• Experience collaborating with leadership on client deliverables.
• Ability to multi-task, prioritize, and meet timelines.

Responsibilities

• Deliver new-hire induction, material updates, and knowledge checks.
• Coach post-training performance and assist with PSP tracking.
• Collaborate with Team Leaders on PSP triggers and coaching.
• Cross-skill training across lines of business and update processes.
• Conduct monthly workshops on client processes including GDPR.

Skills

Catalan (native)

Advanced English

Training delivery

Quality coaching

MS Office

Tools

MS Office

Job description

CNX in Barcelona onsite seeks a Trainer and Quality Coach (Catalan-speaking) for the Fashion industry. You will lead new-hire training, certify knowledge, coach post-training performance, and support PSP tracking with leadership in Belfast.

Cross-skill teammates and deliver ongoing process updates aligned with client needs. You’ll monitor quality, participate in calibration, maintain program knowledge, and report CSAT with stakeholders.