Branch Manager - Lead Service & Sales Excellence (Madrid)

ING Bank Personeel; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant card

Health insurance

Life insurance

Pension plan after 1 month

Descripción de la vacante

ING is seeking a Branch Manager for its Madrid – Acacias branch to ensure optimal branch operation in line with the bank and channel strategy, transforming it into a key client touchpoint. The role focuses on supervising staff, achieving KPIs, and promoting customer-centric service.

The candidate will lead a team, manage resources, and communicate strategy across departments to maintain high engagement and exemplary customer experience. Prior banking leadership is a plus.

Formación

• Bachelor’s degree in Business Administration, Economics, Law, or related fields.
• Official certification in MIFID, LCI, and INSURANCE (legal requirement).
• Minimum of 2 years of customer service experience in the banking sector and 6 months providing financial advisory services (legal requirement).
• Experience in team management is a plus.

Responsabilidades

• Ensure the optimal functioning of the office according to the bank's strategy.
• Supervise the achievement of branch commercial objectives: KPIs, planning commercial actions and callbacks, and promoting traffic to the branch.
• Meet Customer Experience goals and regulatory requirements to help keep the bank secure; implement action plans.

Conocimientos

People management

Sales techniques

Banking operations

Financial products

Customer service

Educación

Bachelor’s degree in Business Administration, Economics, Law, or related fields

Herramientas

CRM systems

Descripción del empleo

ING is seeking a Branch Manager for its Madrid – Acacias branch to ensure optimal branch operation in line with the bank and channel strategy, transforming it into a key client touchpoint. The role focuses on supervising staff, achieving KPIs, and promoting customer-centric service.

The candidate will lead a team, manage resources, and communicate strategy across departments to maintain high engagement and exemplary customer experience. Prior banking leadership is a plus.