Branch Manager Madrid Acacias

ING Bank Personeel; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant card

Health insurance

Life insurance

Pension plan after 1 month

Descripción de la vacante

ING is seeking a Branch Manager for its Madrid – Acacias branch to ensure optimal branch operation in line with the bank and channel strategy, transforming it into a key client touchpoint. The role focuses on supervising staff, achieving KPIs, and promoting customer-centric service.

The candidate will lead a team, manage resources, and communicate strategy across departments to maintain high engagement and exemplary customer experience. Prior banking leadership is a plus.

Formación

• Bachelor’s degree in Business Administration, Economics, Law, or related fields.
• Official certification in MIFID, LCI, and INSURANCE (legal requirement).
• Minimum of 2 years of customer service experience in the banking sector and 6 months providing financial advisory services (legal requirement).
• Experience in team management is a plus.

Responsabilidades

• Ensure the optimal functioning of the office according to the bank's strategy.
• Supervise the achievement of branch commercial objectives: KPIs, planning commercial actions and callbacks, and promoting traffic to the branch.
• Meet Customer Experience goals and regulatory requirements to help keep the bank secure; implement action plans.

Conocimientos

People management

Sales techniques

Banking operations

Financial products

Customer service

Educación

Bachelor’s degree in Business Administration, Economics, Law, or related fields

Herramientas

CRM systems

Descripción del empleo

Branch Manager Position

At ING we are looking for a Branch Manager.

We are looking for a talented and enthusiastic Branch Manager to join our Branches Team in Madrid – Acacias. The responsibility of this team is to ensure the optimal operation of the branch in line with the bank and channel strategy, turning it into a key touchpoint in the relationship with our clients.

Key Responsibilities

• Ensure the optimal functioning of the office according to the bank's strategy.
• Ensure and supervise the achievement of the branch commercial objectives: KPIs, planning commercial actions and callbacks, and promoting valuable traffic to the branch.
• Ensure meeting Customer Experience goals and all regulatory requirements to help ensure the bank remains secure, setting and implementing action plans to achieve these goals in accordance with channel parameters.
• Manage and evaluate the development and performance of branch staff, aiming to maintain high standards of engagement and individual contribution across the team.
• Organize the optimal allocation of office resources (staff, equipment, etc.) to ensure proper customer service.
• Keep managers and other departments informed about relevant branch activities, acting as the voice of both, clients and teams within the bank. Likewise, inform the team about the bank's and channel's overall strategy to ensure a two-way flow of relevant information.
• Supervise the general condition of the branch (facilities, work equipment, etc.), compliance with procedures and applicable regulations, to ensure smooth operations and project a flawless image to customers.
• Propose initiatives and ideas to improve not only their branch but also the channel.

Additionally, we are looking for creative individuals who propose initiatives and ideas to improve not only their branch but also the channel. Are you in?

Qualifications

• Bachelor's degree in Business Administration, Economics, Law, or related fields
• Official certification in MIFID, LCI, and INSURANCE (legal requirement)
• Minimum of 2 years of customer service experience in the banking sector and 6 months providing financial advisory services (legal requirement)
• Experience in team management is a plus
• Skills in people management, sales techniques, banking operations, and financial products

Benefits

• Restaurant card.
• So that thinking about what to have for lunch doesn't take up your time or your cravings.
• Health insurance.
• For you and all your family (spouse/partner and children).
• Life insurance.
• We help you protect what matters most to you.
• Banking benefits.
• Special loans with more beneficial conditions.
• Special mortgage conditions after 6 months working at the bank.
• And you can benefit from our pension plan after 1 month with us!
• More vitality and more belonging
• 360º care of the employee (physical, mental, social connection & purpose).
• Physiotherapy service on site.
• Clinics with professional, world-class athletes.
• Gympass service.
• Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.
• International Remote work program.

Get to know Us

We are a team of more than 1900 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 35 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead-that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working...we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential - and we know that when you can be yourself, you do your best work.