Boutique Front Desk & Guest Services Agent

InterContinental Hotels Group; Calviá; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Discounted international room rates.

Employee recognition programmes.

Training programmes and access to IHG

Job summary

Kimpton Aysla Mallorca is seeking a Front Office Agent to welcome guests, manage bookings, and ensure a smooth, memorable stay. You will report to the Front Office Manager and be the brand ambassador for this boutique hotel.

Ideal candidates have a hospitality degree, 2+ years in Front Office, fluency in the local language and English; German is a plus. Join a team that values personal service and guest satisfaction.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department.
• Must be fluent in local language and English, German will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Responsibilities

• Handle front desk transactions and provide local insights to guests.
• Take and manage guest bookings and upsell opportunities.
• Check guests in and out, manage keys and safety deposit boxes.
• Record guest preferences and respond to questions and concerns.
• Be a trusted contact for guests and assist with bill issues.
• Follow safety procedures and wear protective gear.
• Stay ahead of guests' needs and be brand ambassadors.

Skills

Fluent English

German helpful

Team player

Education

Bachelor’s degree in hospitality or related field

Job description

Kimpton Aysla Mallorca is seeking a Front Office Agent to welcome guests, manage bookings, and ensure a smooth, memorable stay. You will report to the Front Office Manager and be the brand ambassador for this boutique hotel.

Ideal candidates have a hospitality degree, 2+ years in Front Office, fluency in the local language and English; German is a plus. Join a team that values personal service and guest satisfaction.