Bellboy - Kimpton Aysla Mallorca (Season 2027)

InterContinental Hotels Group; Palma; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates

Employee recognition

Training programs

Job summary

IHG Hotels & Resorts is seeking a Bellboy to welcome guests and assist with luggage, ensuring a smooth arrival and departure experience.

You will promote hotel services, inform guests about dining options, events, and local attractions, and respond promptly to guest needs while keeping public areas tidy and efficient.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Responsibilities

• Greet guests upon arrival and assist with luggage.
• Promote hotel functions and facilities.
• Provide guests with essential information about services, dining, events, and local area.
• Ensure quick, friendly responses to guest requests and maintain the lobby area.

Skills

Customer service

Multilingual communication

Team collaboration

Education

Bachelor’s degree in hospitality or related field

Job description

Location:

Job number: 171373

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Differences make a difference.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself – Lead Yourself – Make it Count

What’s the job?

As Bellboy you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Office Manager.

• Greet all guests upon arrival.
• Assist guests with luggage to their rooms promptly when checking in and upon checking out.
• Promote all hotel functions and facilities.
• Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.
• Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
• Remove trash, papers, cans, bottles, cups, etc., in lobby area.
• Assist guest with general information when Front Office is not available.
• Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
• Polish and clean bell carts daily.
• Assist guests into automobiles or taxi.
• Prevent entrance of unauthorized or undesirable persons.
• Quickly respond to guest requests in a timely and friendly matter.

What we need from you

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.
• Employee recognition programmes.
• Training programmes and access to IHG’s training tool.