Waiter/Waitress - Kimpton Aysla Mallorca (Season 2027)

KI - Aysla Mallorca (PMIMS); Santa Margarita; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Discounted international room rates

Employee recognition programs

Training programs and access to IHG’s

Job summary

Kimpton Aysla Mallorca seeks a friendly restaurant host to welcome guests, describe drinks and menu items, and ensure a memorable dining experience. You will work closely with the restaurant and kitchen teams to deliver seamless service, stock and maintain the outlet, and assist across outlets as needed.

The role requires 2+ years in hotel/restaurant settings and fluency in Spanish and English, with a proactive, energetic, and team-oriented attitude.

Qualifications

• Previous hospitality experience preferred.
• Fluency in Spanish and English required.
• Strong customer service mindset and communication skills.

Responsibilities

• Create a warm welcome for guests and set the tone of the experience.
• Describe drinks and menu items with vivid, accurate descriptions.
• Stock supplies and manage outlet inventory; ensure cleanliness and maintenance of the area.
• Collaborate with restaurant and kitchen teams to deliver seamless service.
• Make recommendations based on guest preferences and needs.
• Assist with other outlets when needed and supervise pool area for guest safety.

Skills

Hospitality experience

Fluent Spanish

Fluent English

Customer service

Job description

About Us

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Differences make a difference.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

Be Yourself – Lead Yourself – Make it Count

What’s the job?

As the friendly face of our hotel restaurant, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.

Reports to the Restaurant Manager.

Your day-to-day:

• Create a warm welcome to everyone and set the tone for each guest’s experience.
• Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste and preparation methods.
• Set up your outlet – stock up on all the supplies you’ll need and manage your inventory.
• Ensure that food and beverages are well stocked.
• Ensure overall cleanliness and maintenance of the working area.
• Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace.
• Work with your restaurant and kitchen colleagues to offer a seamless food service.
• Assess customers’ needs and preferences and make recommendations.
• Report and follow up on maintenance and repairs and for the cleanliness of the bar.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
• Supervise the pool area to make sure every guest is following the stated rules and there is no issues.
• 2+ years’ experience working within hotel/restaurant.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What we need from you

• 2+ years’ experience working within hotel/restaurant.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us?

• Discounted international room rates.
• Employee recognition programs.
• Training programs and access to IHG’s training tool.