Front Office Agent - Kimpton Aysla Mallorca (Season 2027)

InterContinental Hotels Group; Calviá; On-site; EUR 19,000 - 27,000; Full time

Benefits offered by this job

Discounted international room rates.

Employee recognition programmes.

Training programmes and access to IHG

Job summary

Kimpton Aysla Mallorca is seeking a Front Office Agent to welcome guests, manage bookings, and ensure a smooth, memorable stay. You will report to the Front Office Manager and be the brand ambassador for this boutique hotel.

Ideal candidates have a hospitality degree, 2+ years in Front Office, fluency in the local language and English; German is a plus. Join a team that values personal service and guest satisfaction.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department.
• Must be fluent in local language and English, German will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Responsibilities

• Handle front desk transactions and provide local insights to guests.
• Take and manage guest bookings and upsell opportunities.
• Check guests in and out, manage keys and safety deposit boxes.
• Record guest preferences and respond to questions and concerns.
• Be a trusted contact for guests and assist with bill issues.
• Follow safety procedures and wear protective gear.
• Stay ahead of guests' needs and be brand ambassadors.

Skills

Fluent English

German helpful

Team player

Education

Bachelor’s degree in hospitality or related field

Job description

Job number: 171372

Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Differences make a difference.

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

What’s the Job?

As a Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Front Office Manager.

Be the warm welcome that kicks off a memorable guest experience!

Support the Front Office Supervisors in all required tasks.

Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day’s schedule.

What we need from you

Bachelor’s degree in hospitality or related field

2+ years’ experience working in Front Office department.

Must be fluent in local language and English, German will be highly valuable.

Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.
• Employee recognition programmes.
• Training programmes and access to IHG’s training tool.