Bilingual Technical Support Specialist - EN/DE

Geotab; Madrid; Híbrido; EUR 38.000 - 65.000; Jornada completa

Descripción de la vacante

Geotab in Madrid, Spain, is seeking a Technical Support Specialist to diagnose and resolve hardware and software issues across Geotab devices and the MyGeotab platform. You will work with partners, customers, and internal teams using phone, chat, and email.

The role requires 1–3 years in a customer service or tech-support capacity, a post-secondary engineering or CS degree, excellent English, and proficiency in German; French is a plus. A flexible hybrid work model is offered.

Formación

• 1–3 years in a customer service/support role.
• Diploma/degree in Engineering or Computer Science.
• Fluent in English; comfortable with German; French is a plus.

Responsabilidades

• Diagnose technical issues and provide timely support for hardware and software.
• Assist partners and customers via phone, chat, and email.
• Coordinate with internal teams and manage multiple tasks.
• Deliver product service training to resellers and customers.
• Maintain data confidentiality and security.

Conocimientos

Technical aptitude

Excellent communication

English proficiency

German language

French language

Team player

Educación

Post-Secondary Diploma/Degree in Engineering or CS

Herramientas

Google Suite for business

Excel

Descripción del empleo

Geotab in Madrid, Spain, is seeking a Technical Support Specialist to diagnose and resolve hardware and software issues across Geotab devices and the MyGeotab platform. You will work with partners, customers, and internal teams using phone, chat, and email.

The role requires 1–3 years in a customer service or tech-support capacity, a post-secondary engineering or CS degree, excellent English, and proficiency in German; French is a plus. A flexible hybrid work model is offered.