Bilingual Team Leader – Danish & Chinese (On-site)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Vor Ort; EUR 22.000 - 24.000; Vollzeit

Benefits dieser Stelle

Full-time 39 hours/week

Central location in Barcelona

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Supportive team culture

Zusammenfassung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Team Leader (Danish and Chinese - speaking) to lead a customer support team on site.

You will coach, evaluate performance, monitor KPIs, and collaborate with the project manager to meet client objectives. Fluency in Danish, Chinese, and English is required, with a focus on automotive industry customer service excellence.

Qualifikationen

• Danish and Chinese bilingual, fluent in English.
• 3+ years of customer service team management experience.
• Experience in automotive industry is a plus.

Aufgaben

• Lead, coach, and develop a team of customer support representatives.
• Conduct regular performance reviews and develop improvement plans.
• Ensure high standards of customer service and support.
• Cooperate with PM to fulfill Client's business account plan.
• Monitor team performance against KPIs.
• Deliver performance reviews to team members.
• Identify training needs and organize training sessions.
• Prepare reports on team performance and customer feedback.

Kenntnisse

Leadership

Coaching

Team management

Performance reviews

Customer service

English fluency

Danish

Chinese

Tools

IT knowledge

Jobbeschreibung

Concentrix Spain Business Process Outsourcing S.L.U. in Barcelona is seeking a Team Leader (Danish and Chinese - speaking) to lead a customer support team on site.

You will coach, evaluate performance, monitor KPIs, and collaborate with the project manager to meet client objectives. Fluency in Danish, Chinese, and English is required, with a focus on automotive industry customer service excellence.