French-Speaking Account Manager, Customer Success

Teleperformance; Barcelona; Presencial; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Referral program

World Trade Center Barcelona

Career growth

Training and certifications

Descripción de la vacante

Teleperformance Spain in Barcelona is hiring an Account Executive for Customer Success. You will drive client success and retention by building strong relationships with hosts, optimizing accounts, and pursuing growth through product and process improvements.

Responsibilities include onboarding hosts, addressing inquiries, and collaborating with sales teams to achieve KPIs. The role offers a full-time 39-hour week, with potential hybrid progression and a lucrative referral and bonus program.

Formación

• 1–2 years of proven experience in Customer Success, Account Management, or related client-facing role.
• BA/BS degree and/or equivalent practical experience.
• C2 level of French and proficient level of English.
• Outstanding communication, relationship-building, and problem-solving skills.
• Proven record of exceeding sales targets in a fast-paced environment.

Responsabilidades

• Provide ongoing support and relationship management for hosts, building trust and long-term partnerships.
• Proactively address host questions and needs to improve satisfaction.
• Collaborate with hosts to maximize listing quality through account optimization.
• Utilize Salesforce and other CRM tools to track progress, manage accounts, and optimize workflows.
• Maintain and grow a pipeline of high-value accounts toward growth goals.

Conocimientos

Customer Success

Account Management

Relationship Building

Communication

Multitasking

Educación

Bachelor's degree

Herramientas

Salesforce

Mixmax

Descripción del empleo

Teleperformance Spain in Barcelona is hiring an Account Executive for Customer Success. You will drive client success and retention by building strong relationships with hosts, optimizing accounts, and pursuing growth through product and process improvements.

Responsibilities include onboarding hosts, addressing inquiries, and collaborating with sales teams to achieve KPIs. The role offers a full-time 39-hour week, with potential hybrid progression and a lucrative referral and bonus program.