Bilingual Product Support Specialist (Remote)

PriceLabs; Barcelona; Remote; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Remote-first organization

Job summary

PriceLabs is seeking a dynamic Product Specialist to be the first point of contact for customers and to help drive success across our B2B SaaS platform. You will juggle several responsibilities, from product walkthroughs to issue diagnosis, ensuring timely resolutions and accurate case recordings.

This entry-level role offers a pathway into non-technical tracks across Sales, Success, Marketing, and Data Science, within a remote-friendly environment for applicants in Spain, Portugal, or Italy.

Qualifications

• Must be located in Spain, Portugal or Italy and have full work authorization.
• Must be a native/bilingual speaker of at least one of the following languages : French, Spanish, Portuguese or Italian and fully proficient in English.
• You should have a maximum of two years of experience in any relevant role or field.
• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Math score of 85% and above in your 10th grade.
• Previous experience at a start-up or in a customer support role.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills.
• Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
• Experience working with Zohodesk or other support/service software.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Find ways to go above & beyond to help customers.

Skills

Customer support

SQL queries

Excel

Communication

Problem solving

Empathy

Tools

Zohodesk

Databases (SQL)

PowerPoint

Job description

PriceLabs is seeking a dynamic Product Specialist to be the first point of contact for customers and to help drive success across our B2B SaaS platform. You will juggle several responsibilities, from product walkthroughs to issue diagnosis, ensuring timely resolutions and accurate case recordings.

This entry-level role offers a pathway into non-technical tracks across Sales, Success, Marketing, and Data Science, within a remote-friendly environment for applicants in Spain, Portugal, or Italy.