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Cross Border Talents; Valencia; Sur place; EUR 18 000 - 24 000; Plein temps

Résumé du poste

Cross Border Talents in Greece is hiring a Portuguese & English Customer Support Representative to join a global, multicultural team on-site in Athens. You will help users via chat, email, and phone, delivering outstanding service and resolving issues quickly.

Ideal candidates have Portuguese and English at C1, strong written communication, and the ability to thrive in a fast-paced environment. Prior support experience is welcome but not required, and valid work authorization in Greece is a must.

Qualifications

• Portuguese (C1) and English (C1) required or native-level proficiency.
• Strong written communication skills demonstrated in customer interactions.
• Ability to work effectively in a fast-paced, multicultural environment.

Responsabilités

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Connaissances

Portuguese

English

Written comms

Fast-paced

Description du poste

Portugese & English Customer Support Representative

Looking for an exciting international opportunity? Join a global customer support team and build your career in a dynamic, multicultural environment while making a positive impact through exceptional customer service.

Location: Athens, Greece
Work Model: On-site

Why Join This Opportunity?

• Competitive salary and attractive benefits
• Comprehensive training and onboarding
• Career growth and development opportunities
• International and multicultural work environment
• Supportive team culture
• Opportunity to develop valuable customer service skills

Key Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Requirements

• Portuguese (C1 or native) and English (C1).
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece