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Cross Border Talents; Málaga; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Career development opportunities

Multicultural work environment

Résumé du poste

Cross Border Talents in Athens, Greece, seeks a Portugese & English Customer Support Representative to join a multicultural team. You will handle inquiries in Portuguese and English via chat, email, and phone, ensuring accurate account guidance and timely refunds.

The role emphasizes delivering high-quality service in a fast-paced environment, with comprehensive training and onboarding to accelerate your growth.

Qualifications

• Portuguese (C1 or native) and English (C1) required
• Strong written communication skills
• Good critical thinking and decision-making abilities
• Comfortable working in a fast-paced environment
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy
• Previous customer support experience is a plus but not required
• Must have valid work authorization in Greece

Responsabilités

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Connaissances

Portuguese language

English language

Customer support

Written communication

Fast learner

Work authorization Greece

Typing 25 WPM

Description du poste

Portugese & English Customer Support Representative

Looking for an exciting international opportunity? Join a global customer support team and build your career in a dynamic, multicultural environment while making a positive impact through exceptional customer service.

Location: Athens, Greece
Work Model: On-site

Why Join This Opportunity?

• Competitive salary and attractive benefits
• Comprehensive training and onboarding
• Career growth and development opportunities
• International and multicultural work environment
• Supportive team culture
• Opportunity to develop valuable customer service skills

Key Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Requirements

• Portuguese (C1 or native) and English (C1).
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece