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Cross Border Talents; Barcelona; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents is seeking a Portuguese & English Customer Support Representative for an on-site role in Athens, Greece. You will engage customers via chat, email, and phone, addressing account settings, content inquiries, and refund requests while ensuring prompt, accurate resolutions.

The role emphasizes high-quality service, risk detection (phishing, spam, malware), and adherence to community standards in a multicultural, multilingual team.

Qualifications

• Portuguese (C1 or native) and English (C1) required or strongly preferred.
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Skills

Portuguese proficiency

English proficiency

Written communication

Critical thinking

Fast-paced work

Typing speed 25 WPM

Job description

Portugese & English Customer Support Representative

Looking for an exciting international opportunity? Join a global customer support team and build your career in a dynamic, multicultural environment while making a positive impact through exceptional customer service.

Location: Athens, Greece
Work Model: On-site

Why Join This Opportunity?

• Competitive salary and attractive benefits
• Comprehensive training and onboarding
• Career growth and development opportunities
• International and multicultural work environment
• Supportive team culture
• Opportunity to develop valuable customer service skills

Key Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Requirements

• Portuguese (C1 or native) and English (C1).
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece