Bilingual Support Pro: Portuguese & English in Athens

Cross Border Talents; Valencia; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Greece is hiring a Portuguese & English Customer Support Representative to join a global, multicultural team on-site in Athens. You will help users via chat, email, and phone, delivering outstanding service and resolving issues quickly.

Ideal candidates have Portuguese and English at C1, strong written communication, and the ability to thrive in a fast-paced environment. Prior support experience is welcome but not required, and valid work authorization in Greece is a must.

Qualifications

• Portuguese (C1) and English (C1) required or native-level proficiency.
• Strong written communication skills demonstrated in customer interactions.
• Ability to work effectively in a fast-paced, multicultural environment.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Skills

Portuguese

English

Written comms

Fast-paced

Job description

Cross Border Talents in Greece is hiring a Portuguese & English Customer Support Representative to join a global, multicultural team on-site in Athens. You will help users via chat, email, and phone, delivering outstanding service and resolving issues quickly.

Ideal candidates have Portuguese and English at C1, strong written communication, and the ability to thrive in a fast-paced environment. Prior support experience is welcome but not required, and valid work authorization in Greece is a must.