Portuguese-Speaking Support Agent in Athens | Global Team

Cross Border Talents; Sevilla; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive onboarding

Career growth opportunities

Job summary

Cross Border Talents seeks a globally minded customer support agent to join a multicultural team. You will handle inquiries via chat, email and phone in Portuguese and English, assist with account settings, content questions and refunds, and troubleshoot issues to ensure a quality experience.

You will review flagged content for compliance, identify phishing or malware signals, and uphold high service standards in a dynamic environment. Valid Greece work authorization is required.

Qualifications

• Portuguese (C1 or native) and English (C1) required.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Skills

Portuguese (C1)

English (C1)

Job description

Cross Border Talents seeks a globally minded customer support agent to join a multicultural team. You will handle inquiries via chat, email and phone in Portuguese and English, assist with account settings, content questions and refunds, and troubleshoot issues to ensure a quality experience.

You will review flagged content for compliance, identify phishing or malware signals, and uphold high service standards in a dynamic environment. Valid Greece work authorization is required.