Bilingual Digital Support Coordinator (German/English) - Remote

Doist; Madrid; Presencial; EUR 19.200 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Remote Work

Birthday day off / anniversary leave

Private health insurance

Restaurant card

Night shift premium

Descripción de la vacante

SIXT is expanding a remote customer service team in Spain to support mobility solutions. You will handle inquiries via phone, email, or video calls, assist with rental and pickup processes, and verify customer details.

You’ll also provide technical assistance and collaborate with branches across countries to drive sales improvements. Fluency in German and English is required, with additional languages considered a plus.

Formación

• Understand customer needs to ensure satisfaction.
• Fluency in German and English; other languages a plus.
• Clear and persuasive communication.
• Adaptability to a dynamic environment including night shifts.
• Collaborative work in an international setting.
• Ability to identify problems and propose effective solutions.

Responsabilidades

• Handle customer inquiries via phone, email, or video calls.
• Assist customers with vehicle rental and pickup process, and close reservations.
• Verify customer information and provide related assistance.
• Offer technical support during pickup and troubleshoot self-service issues.
• Collaborate with SIXT branches located in different countries.
• Make calls to promote additional sales and improvements.

Conocimientos

Customer orientation

German & English

Communication

Flexibility

Teamwork

Solution solving

Descripción del empleo

SIXT is expanding a remote customer service team in Spain to support mobility solutions. You will handle inquiries via phone, email, or video calls, assist with rental and pickup processes, and verify customer details.

You’ll also provide technical assistance and collaborate with branches across countries to drive sales improvements. Fluency in German and English is required, with additional languages considered a plus.