Swedish-Speaking Onsite CSR — Barcelona Growth & Training

Convergys; Barcelona; Presencial; EUR 20.000 - 21.500; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Descripción de la vacante

Concentrix is seeking a Customer Service Representative in Barcelona (on-site) who speaks Swedish and English to join our global team. You will handle customer requests, provide accurate guidance, and ensure SLA adherence while collaborating with supervisors on projects.

We offer full paid training, career development programs, and a permanent contract with a 39-hour work week in a central Barcelona location.

Formación

• Fluent Swedish and advanced English
• Experience in customer service
• Basic sales upselling and cross-selling
• Good disposition for customer service roles

Responsabilidades

• Respond to customer requests and provide guidance to ensure satisfaction and SLA
• Escalate potential service issues as needed
• Liaise with Supervisors/Mentors on projects as requested

Conocimientos

Swedish language

English language

Customer service experience

Sales skills

IT knowledge Windows/MS Office

Herramientas

Windows

MS Office

CRM systems

Descripción del empleo

Concentrix is seeking a Customer Service Representative in Barcelona (on-site) who speaks Swedish and English to join our global team. You will handle customer requests, provide accurate guidance, and ensure SLA adherence while collaborating with supervisors on projects.

We offer full paid training, career development programs, and a permanent contract with a 39-hour work week in a central Barcelona location.