Bilingual Customer Support Specialist - English & Chinese

Dow Jones & Company, Inc.; Barcelona; Vor Ort; EUR 20.000 - 30.000; Vollzeit

Benefits dieser Stelle

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Subscription Discounts

Employee Referral Program

Zusammenfassung

Dow Jones is seeking a Customer Service Associate in Barcelona to support customers in English and Chinese. You will handle queries via phone, email, and chat, focusing on subscriptions, content access, billing, and product navigation.

A collaborative, customer-first environment supports growth within a global information company. Office hours run from 11:00 PM to 10:30 AM CET, reflecting our global service footprint.

Qualifikationen

• Fluency in English and Chinese (Mandarin/Cantonese) required.
• Experience in customer service or contact center preferred.
• Ability to learn products and manage multi-channel inquiries.

Aufgaben

• Provide high-quality support via telephone, email, web chat, and other channels.
• Assist customers with questions about subscriptions, billing, content access, and navigation.
• Deliver professional, customer-focused experiences to drive satisfaction and loyalty.
• Own inquiries through resolution with sound judgment and problem-solving skills.
• Meet KPIs and collaborate with teams to handle escalated issues.

Kenntnisse

Mandarin Chinese

Cantonese Chinese

English

Customer focus

Multi-channel support

CRM experience

Ausbildung

Bachelor's degree

Tools

Salesforce

Jobbeschreibung

Dow Jones is seeking a Customer Service Associate in Barcelona to support customers in English and Chinese. You will handle queries via phone, email, and chat, focusing on subscriptions, content access, billing, and product navigation.

A collaborative, customer-first environment supports growth within a global information company. Office hours run from 11:00 PM to 10:30 AM CET, reflecting our global service footprint.