Bilingual Customer Service Associate (English & German)

News Corp; Bellprat; In loco; EUR 20.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Subscription Discounts

Employee Referral Program

Descrizione del lavoro

News Corp, Dow Jones division, is seeking a Customer Service Associate fluent in English and German. You will handle inquiries across phone, email, and web chat, resolving issues related to subscriptions, billing, and product navigation.

The role requires strong customer focus, attention to detail, and the ability to learn new systems. Office hours span 7 AM to 5 PM local time, with a base pay range in euros and comprehensive benefits.

Competenze

• German and English fluency required in a corporate environment.
• Experience in customer service or contact centers preferred.
• Familiarity with CRM systems and multi-channel support.

Mansioni

• Provide high-quality customer support via phone, email, web chat and other channels.
• Assist customers with inquiries related to product navigation, content, billing, subscriptions, and delivery.
• Deliver professional customer experiences to improve satisfaction and loyalty.
• Own inquiries through resolution using problem-solving skills for complex issues.
• Meet KPIs, quality standards, and service-level expectations.
• Collaborate with teams to handle escalated issues efficiently and correctly.

Conoscenze

German language proficiency

English language proficiency

Customer focus

Multitasking

Teamwork

Problem solving

Attention to detail

Formazione

Bachelor's degree or equivalent professional experience

Strumenti

Salesforce

Descrizione del lavoro

News Corp, Dow Jones division, is seeking a Customer Service Associate fluent in English and German. You will handle inquiries across phone, email, and web chat, resolving issues related to subscriptions, billing, and product navigation.

The role requires strong customer focus, attention to detail, and the ability to learn new systems. Office hours span 7 AM to 5 PM local time, with a base pay range in euros and comprehensive benefits.