Bilingual Customer Service Associate (English & German)

Dow Jones; Barcelona; Vor Ort; EUR 20.000 - 30.000; Vollzeit

Benefits dieser Stelle

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Education Benefits

Family Care Benefits

Subscription Discounts

Employee Referral Program

Zusammenfassung

Dow Jones is seeking a Customer Service Associate in Barcelona to support English and German speaking customers across Dow Jones products. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through subscriptions, billing, and data access with a professional, solutions-oriented approach.

The role offers regular daytime shifts within office hours and requires strong German and English communication skills, a customer-first mindset, and the ability to

Qualifikationen

• High proficiency in German for written and verbal communication in corporate environment.
• Fluency in English for written and verbal communication.
• Strong customer focus with the ability to resolve inquiries.
• Ability to learn new products, systems, and processes quickly.

Aufgaben

• Provide high-quality customer support via phone, email, web chat and other channels.
• Assist customers with product navigation, content, data, billing and subscriptions.
• Deliver professional customer experiences to strengthen satisfaction and loyalty.
• Own inquiries through resolution using sound judgement and problem-solving skills.
• Meet KPIs, quality standards, and service-level expectations.
• Collaborate with teams to handle escalated issues efficiently.
• Maintain knowledge of Dow Jones products and procedures.

Kenntnisse

German language proficiency

Ausbildung

Bachelor's degree or equivalent

Tools

Salesforce

CRM systems

Jobbeschreibung

Dow Jones is seeking a Customer Service Associate in Barcelona to support English and German speaking customers across Dow Jones products. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers through subscriptions, billing, and data access with a professional, solutions-oriented approach.

The role offers regular daytime shifts within office hours and requires strong German and English communication skills, a customer-first mindset, and the ability to