Multilingual Customer Service Analyst (Czech/Swedish)

JP Morgan Chase

Barcelona

On-site

EUR 34,000 - 52,000

Full time

14 days+

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Job summary

JP Morgan Chase in Barcelona seeks a Customer Service Analyst to be a primary contact for participants, delivering exceptional client service via phone and email. The role emphasizes strong communication, problem solving, and collaboration with Operations, Payments, and IT to resolve queries and improve the service desk.

Applicants should be flexible with a Monday-to-Friday schedule and a proactive attitude toward continuous improvement.

Qualifications

Fluent in Czech, Swedish or any other European language.
Excellent Customer Service skills in telephone and email etiquette.
Strong problem solving skills.
Client focus, interpersonal skills and ability to network.
Proactivity and Continuous Improvement mindset.
Maintains highest level of technical skill in field of expertise.
This position requires a high degree of discretion and judgement.
Willingness to be flexible, this is a Monday to Friday role with a fixed schedule.

Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response.
Escalate unresolved issues to 2nd and 3rd line support teams.
Interact with Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc.
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.
Maintaining contact with customers throughout the ticket life cycle.
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.