Bilingual Customer Service Pro (Spanish) – Onsite Barcelona

CNX; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time 39 hours/week contract

Salary 19,623.34 euros gross/year + up

Central location in Barcelona

Bring-a-friend referral bonuses

Full paid training

Career development programs

Job summary

CNX in Barcelona is seeking a Customer Service Representative (Spanish-speaking) to join onsite and support fashion brands with multi-channel customer care. You will be trained with cutting-edge technologies and integrated solutions to handle inquiries, document interactions, and deliver timely resolutions that meet SLA requirements.

The role emphasizes bilingual Spanish and English communication, a proactive mindset, and a drive to help customers.

Qualifications

• Bilingual in Spanish and advanced in English.
• Customer service experience.
• Ability to handle calls and resolve issues within SLA.
• Willingness to learn and adapt.

Responsibilities

• Handle incoming customer contacts via telephone, email, chat or alerts and resolve users' demands.
• Log call details and provide responses within SLA.
• Maintain product knowledge related to customer applications.
• Ensure contractual SLA is maintained.

Skills

Spanish

English

Job description

CNX in Barcelona is seeking a Customer Service Representative (Spanish-speaking) to join onsite and support fashion brands with multi-channel customer care. You will be trained with cutting-edge technologies and integrated solutions to handle inquiries, document interactions, and deliver timely resolutions that meet SLA requirements.

The role emphasizes bilingual Spanish and English communication, a proactive mindset, and a drive to help customers.