Fashion Support Specialist - Spanish (Onsite, Barcelona)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Referral bonus

Fully paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Fashion Support Consultant (Spanish speaking) for an onsite role in Barcelona. The position involves handling incoming customer interactions via phone and email, logging interactions, and providing timely solutions within SLAs.

The role requires bilingual Spanish with advanced English and a solid understanding of IT platforms. You’ll receive full training, competitive salary, and opportunities for career development in a diverse,

Qualifications

• Bilingual or proficient in Spanish with an advanced level of English.
• Good understanding of IT platforms, equipment, and applications (Windows, MS Office).
• Comfortable working in a customer service environment.
• Strong customer care skills, including active listening and problem-solving.
• Take ownership of customer requests and follow through to resolution or escalation.

Responsibilities

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
• Accurately log all interactions and provide timely solutions in line with SLAs
• Maintain up-to-date knowledge of products, services, and systems
• Identify and elevate complex cases when needed to ensure effective resolution

Skills

Spanish language

English proficiency

IT platforms knowledge

Customer service experience

Job description

Concentrix Spain Business Process Outsourcing S.L.U. is seeking a Fashion Support Consultant (Spanish speaking) for an onsite role in Barcelona. The position involves handling incoming customer interactions via phone and email, logging interactions, and providing timely solutions within SLAs.

The role requires bilingual Spanish with advanced English and a solid understanding of IT platforms. You’ll receive full training, competitive salary, and opportunities for career development in a diverse,