Beachfront Resort Ops Lead - Grow Revenue & Team

Hapimag; Palma; Presencial; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff accommodation may be provided

Two weeks holiday at Hapimag resort

Discounts on holidays and F&B services

Descripción de la vacante

Hapimag is seeking an experienced resort leader for its Paguera property in Mallorca. You will oversee all resort operations, work with the Resort Manager, and drive performance across reception, restaurant, housekeeping, and technical services.

You will manage a team of department heads and ~110 staff, ensure standards, optimise processes, and implement measures to increase turnover for outlets while maintaining exceptional guest experiences.

Formación

• Leadership role in resort operations and staff management.
• Budget planning and target achievement at the resort level.
• Oversee multiple departments from reception to food & beverage.
• Develop and implement measures to boost outlet turnover.

Responsabilidades

• Manage the entire resort in coordination with the Resort Manager.
• Lead and develop a team of heads of departments and ~110 staff.
• Ensure high standards of service and compliant operations.
• Draw up staff rosters and optimise processes for efficiency.

Conocimientos

Leadership

Budget planning

Staff development

Communication

Organisational skills

SIHOT

Educación

Hotel/catering vocational training

Herramientas

SIHOT

Descripción del empleo

Hapimag is seeking an experienced resort leader for its Paguera property in Mallorca. You will oversee all resort operations, work with the Resort Manager, and drive performance across reception, restaurant, housekeeping, and technical services.

You will manage a team of department heads and ~110 staff, ensure standards, optimise processes, and implement measures to increase turnover for outlets while maintaining exceptional guest experiences.