Beach Resort F&B Leader | Guest Experience & Operations

Hapimag; Palma; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Accommodation

Staff meals

Winter break

Staff discounts on Hapimag holidays

F&B discounts

Job summary

Hapimag Resort Paguera in Mallorca is seeking an experienced F&B Service Manager to lead the service teams of La Tentación, Sotavento and Luna Bar 81, shaping standards and guest experiences with vision and passion. You will manage daily operations, rosters, cost control, HACCP compliance and cross‑department collaboration with the Head Chef and Resort Management.

The role offers a permanent contract with a seasonal winter break in November, accommodation and staff meals, and staff discounts on

Qualifications

• Completed vocational training in gastronomy/hospitality alongside leadership experience.
• Passion for direct guest interaction and creating a welcoming atmosphere.
• Ability to oversee operations and stay organized during peak hours.
• Knowledge of Spanish, German and English; additional languages are a plus.

Responsibilities

• Lead service sections for La Tentación, Sotavento and Luna Bar 81; manage quality, standards, and costs.
• Drive unforgettable guest experiences and oversee guest service workflows.
• Train, motivate, and develop the team; manage rosters and holiday scheduling; upsell techniques.
• Control inventories and costs; use Orgasoft ERP for item pricing and stock.
• Ensure mise-en-place, reservations handling, and cashing-up procedures.
• Enforce HACCP compliance and cleaning standards; document adherence.
• Collaborate with Head Chef and Resort Management; assist recruitment.

Skills

Leadership

Team Management

Guest service

Upselling techniques

Multilingual

Education

Vocational gastronomy/hospitality training

Tools

Orgasoft

Job description

Hapimag Resort Paguera in Mallorca is seeking an experienced F&B Service Manager to lead the service teams of La Tentación, Sotavento and Luna Bar 81, shaping standards and guest experiences with vision and passion. You will manage daily operations, rosters, cost control, HACCP compliance and cross‑department collaboration with the Head Chef and Resort Management.

The role offers a permanent contract with a seasonal winter break in November, accommodation and staff meals, and staff discounts on