F&B Captain Matsuhisa (by Nobu)

Mandarin Oriental; Palma; Presencial; EUR 38.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra, Mallorca, invites applications for an F&B Captain to join Matsuhisa Mallorca at the opening of our signature dining destination in partnership with Nobu Matsuhisa. Coordinate a service section, lead by example in luxury hospitality, and ensure exceptional guest experiences.

You will oversee service quality, train and support the team, explain the outlet concept to guests, and drive revenue through upselling while upholding MOHG standards of Legendary Quality

Formación

• Bachelor's degree in Hospitality Management or equivalent.
• 2–3 years' experience in a similar F&B Captain or supervisor role.
• Experience leading teams in luxury hospitality.
• Experience in luxury hospitality.

Responsabilidades

• Coordinate a service section and assist the team during operations.
• Ensure service quality and guest satisfaction in line with brand standards.
• Hold a restaurant section and support supervisors with daily checklists.
• Explain outlet concepts and food & beverage offerings to guests.
• Ensure mise en place is completed and maintain cleanliness and equipment.
• Operate POS to process food and beverage orders.
• Deliver service by understanding guest requirements and preferences.
• Upsell services and products to guests to enhance revenue.
• Process MOHG Gift cards and other non-cash payments and settle billing.
• Ensure dishes are presented per MOHG standards and manage equipment.
• Follow side duty schedule and complete tasks in a timely manner.

Conocimientos

Communication

Team leadership

Guest service

Attention to detail

Educación

Degree in Hospitality Management

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for F&B Captain to be part of the opening of Matsuhisa Mallorca, our signature dining destination in partnership with the world-renowned Chef Nobu Matsuhisa.

Matsuhisa Mallorca will bring the famous Japanese Peruvian cuisine of Nobu Matsuhisa to this idyllic setting, combining artistry, flavor, and atmosphere.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Restaurante Matsuhisa, by Nobu Matsuhisa, located within Mandarin Oriental Punta Negra, Mallorca, the F&B Captain is responsible for coordinating a service section, supporting the team during operations, and ensuring service quality and guest satisfaction in line with brand standards.

As F&B Captain, you will be responsible for the following duties:

• Will be responsible for holding a section in the restaurant.
• Will assist the supervisors in ensuring daily checklists are completed.
• Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to guests.
• Ensure that mise en place is completed shift to shift and during service to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
• Be able to operate the required steps on the POS – point of sales system to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Carry out all tasks in a friendly, courteous and efficient manner.
• Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
• Be able to process MOHG Gift cards and other non-cash methods of payment.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
• Follow his/her side duty schedule and ensure all tasks are completed in a timely manner.

Experience and education

• Degree in Hospitality Management or similar.
• At least 2-3 years' experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Technical Skills

• Communicate well with colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Being fully involved in the service and show a strong presence to customers on the floor.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG. Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOHG.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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