Help Waiter / Waitress

Mandarin Oriental; Palma; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development programs

Complimentary nights and attractive rates through MOstay

Health and wellness benefits

Descripción de la vacante

Mandarin Oriental in Palma, Mallorca is looking for a Help Waiter / Waitress to provide exceptional food and beverage service, assist in operational tasks, and ensure a memorable guest experience. The ideal candidate has previous experience in food service, preferably in luxury environments, and is skilled in clear communication and efficiency. Join us for a career filled with learning, wellness initiatives, and unique opportunities to stay at Mandarin Oriental properties worldwide.

Formación

• Previous experience in food and beverage service roles is preferred.
• Experience in luxury environments is advantageous.
• Understanding of restaurant operations and service protocols is desirable.

Responsabilidades

• Assist in serving food and beverages to ensure guest satisfaction.
• Support preparation and maintenance of equipment for each shift.
• Respond promptly to guest requests courteously.

Conocimientos

Communication skills

Attention to detail

Efficiency

Customer service

Descripción del empleo

About the Job

Based at the Mandarin Oriental Punta Negra, Mallorca, the Help Waiter / Waitress is responsible for supporting the outlet team in carrying out all operational tasks and functions under the supervision of managers and supervisors. You will assist in the efficient service of food and beverages, ensure the smooth running of operations, and contribute to creating a welcoming and memorable experience for every guest.

Responsibilities

• Understand the outlet concept and food and beverage offerings, and assist in explaining them to guests when required.
• Support the preparation and maintenance of the mise en place for each shift, including cleaning, polishing, and organizing equipment to ensure efficient service.
• Deliver friendly, courteous, and efficient service, responding promptly to guests’ needs and requests.
• Assist with up-selling services and products to enhance the guest experience and contribute to revenue generation.
• Ensure that food and beverages are served in accordance with hotel and Food & Beverage standards.
• Handle and maintain outlet equipment, utensils, and stock appropriately, carrying out any additional assigned duties as required.
• Support the collection, organization, and replenishment of stock items, including linen, beverages, and other supplies.
• Communicate guests’ preferences, allergies, or special requests to management and the kitchen team to ensure a personalized and safe service experience.

Experience and Education

• Previous experience in food and beverage service roles is preferred, although not essential.
• Experience in luxury environments or within high-standard hospitality settings will be considered an advantage.
• Knowledge of restaurant operations and service protocols is desirable.

Technical Skills

• Communicate clearly and courteously with team members to ensure smooth operations.
• Be attentive to guests’ needs by observing their body language and responding appropriately.
• Maintain a friendly, approachable, and professional attitude at all times.
• Deliver efficient and accurate service in line with outlet standards.
• Comply with all basic health, hygiene, and safety regulations related to food and beverage service.

Our commitment to you

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your well-being matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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