Barcelona Front Desk & Guest Experience Concierge

Sircle Collection BV; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Immediate start

Substitution contract

International group

Discounts at Europe hotels/restaurants

Birthday off

Great team & leadership

Job summary

Sir Victor Hotel in Barcelona is seeking a qualified receptionist to welcome guests as the face of our company and ensure a heartwarming greeting. The role requires 2+ years in hospitality, English communication skills, and a proactive, patient, and organized approach in a fast-paced environment.

The successful candidate will handle check-in/out, coordinate with staff, inform guests about services, and promote hotel amenities.

Qualifications

• 2+ years experience in hospitality frontline.
• English language proficiency.
• Proactive, dynamic and positive attitude.
• Attentiveness and patience with customers.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Team player with good interpersonal skills.

Responsibilities

• Handle check-in and check-out for guests.
• Provide timely and accurate customer service.
• Address complaints and guest requests professionally.
• Coordinate communication between guests and staff and follow up on concerns.
• Inform guests about hotel services, breakfast and dining options.
• Promote hotel amenities and programs to guests.
• Communicate with Housekeeping, Maintenance and Restaurants to ensure guest satisfaction.

Skills

Hospitality experience

English communication

Proactive attitude

Patience with customers

Organizational skills

Teamwork

Job description

Sir Victor Hotel in Barcelona is seeking a qualified receptionist to welcome guests as the face of our company and ensure a heartwarming greeting. The role requires 2+ years in hospitality, English communication skills, and a proactive, patient, and organized approach in a fast-paced environment.

The successful candidate will handle check-in/out, coordinate with staff, inform guests about services, and promote hotel amenities.