Front Office - Receptionist (Substitution Contract)

Sircle Collection BV; Barcelona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Immediate start

Substitution contract

International group

Discounts at Europe hotels/restaurants

Birthday off

Great team & leadership

Job summary

Sir Victor Hotel in Barcelona is seeking a qualified receptionist to welcome guests as the face of our company and ensure a heartwarming greeting. The role requires 2+ years in hospitality, English communication skills, and a proactive, patient, and organized approach in a fast-paced environment.

The successful candidate will handle check-in/out, coordinate with staff, inform guests about services, and promote hotel amenities.

Qualifications

• 2+ years experience in hospitality frontline.
• English language proficiency.
• Proactive, dynamic and positive attitude.
• Attentiveness and patience with customers.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Team player with good interpersonal skills.

Responsibilities

• Handle check-in and check-out for guests.
• Provide timely and accurate customer service.
• Address complaints and guest requests professionally.
• Coordinate communication between guests and staff and follow up on concerns.
• Inform guests about hotel services, breakfast and dining options.
• Promote hotel amenities and programs to guests.
• Communicate with Housekeeping, Maintenance and Restaurants to ensure guest satisfaction.

Skills

Hospitality experience

English communication

Proactive attitude

Patience with customers

Organizational skills

Teamwork

Job description

Why this vacancy is available

We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

Job Description

We are looking for a qualified receptionist to work at the Hotel Sir Victor in Barcelona to welcome as the ‘face’ of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

This Is What You’re Going To Do

• Make the check-in and check-out for our guests.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers’ requests.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dining options.
• Promote all hotel amenities, conveniences and programs offered.
• Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.

Job Requirements

• +2 years experience in a similar role in the hospitality industry.
• Ability to communicate in English.
• Be proactive, dynamic, and have a positive attitude.
• Attentiveness and patience for customers.
• Organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Team spirit

Benefits & Fun

• Immediate start
• Substitution contract
• Be part of a fast-growing, international, and innovative group.
• Enjoy amazing discounts at our hotels and restaurants in Europe.
• A day off to celebrate your birthday
• A great team & leading hotel company.

What We Do And Are Proud Of

With our shared passion for hospitality, our team creates one-of-a-kind hotels, restaurants, stores and spas in Europe's most inspiring neighborhoods. It’s in our DNA to be creative, ambitious, surprising and to provide heartfelt service.

About Sir Victor

The hotel is set just off of Passeig de Gràcia—Barcelona’s grand, humming shopping boulevard—and a few doors down from Gaudí’s masterpiece Casa Milà. Sir Victor reflects and amplifies the vibrant, creative spirit of the city. At Sir Victor, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise.

Diversity & Inclusion

We are an equal-opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply—we’d love to get to know you.

Location

• Barcelona, Spain

Front Office

Sir Victor Hotel