Billing Operations & Customer Support - FR/EN - Permanent - Barcelona

Naboo; Barcelona; Presencial; EUR 29.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Beautiful offices in the center of Barcelona

Top-notch work equipment (MacBook)

Team-building events

Descripción de la vacante

Naboo is seeking a Customer Support representative in Barcelona. The role involves ensuring high-end support, managing invoicing, and training junior members. Ideal candidates have 1-3 years experience in tech and are fluent in both English and French. Naboo offers a competitive salary ranging from €29,000 to €40,000, plus benefits. Opportunities for growth in a fast-paced environment are available. Beautiful offices and top-notch work equipment are part of the offering.

Formación

• 1 to 3 years of experience in a Customer Support role at a tech scale-up.
• Fluent in English and French.
• Comfortable working with CRM tools.

Responsabilidades

• Ensure high-end Customer Support and respond to Client and Supplier.
• Provide clear answers within set SLAs.
• Manage invoices and follow up on outstanding items.

Conocimientos

Customer Support experience

Fluency in English

Fluency in French

CRM tools proficiency

Attention to detail

Organizational skills

Herramientas

HubSpot

Descripción del empleo

Full-time position, Monday to Friday, limited remote work (1 day / week)

EU work permit mandatory.

About Naboo

Naboo is a new Global leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities

You will be part of our Billing Operations & Customer Support team in Barcelona.

• Ensure high-end Customer Support, being reactive to Client and Supplier
• Provide clear and concise answers within set SLAs
• Ensure past events have the correct final amounts from each supplier
• Ensure past events are correctly invoiced to the client
• Follow-up on outstanding items and manage potential disputes
• Own the end-to-end Customer Support process and execution
• Monitor KPIs and SLAs and report on team performance
• Recruit, onboard, and train junior team members

Compensation & Benefits

• Package: 29000€ to 40000€ depending on experience + benefits
• Beautiful offices in the center of Barcelona
• Top-notch work equipment (MacBook)
• Events that bring our team together

You are the ideal candidate if

• You have 1 to 3 years of experience in a Customer Support role at a tech scale‑up
• You are fluent in English and in French (50% of operations are in French)
• You are comfortable working with CRM tools (HubSpot or similar)
• You enjoy client interaction and working as part of a team
• You like numbers, you are very well organized and you pay attention to detail
• You can demonstrate how you have used AI or automation to improve operations

You are the perfect candidate

• You are looking for serious challenges and responsibilities from day one
• You want to thrive in a high growth environment
• Are excited about shaping a function (almost!) from scratch
• You are not scared to build the plane while flying it

Interview Process

• Step 1: Discovery video call with the Head of Operations (20 min)
• Step 2: Interview with the COO (20 min)
• Step 3: Speed dating at the office with 4-5 team members (90 min)