Customer Support & Billing Operations FR/EN - Internship - Barcelona office

Naboo.app; Barcelona; Presencial; EUR 9140 - 10.947; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

900€/month salary

Beautiful offices in central Barcelona

Regular team events and offsites

Descripción de la vacante

Naboo.app is looking for a B2B Customer Support Agent intern to join our Operations team in Barcelona. This paid internship will provide you with hands-on experience in B2B support and client operations. You'll directly handle client interactions, manage billing and invoicing, and work closely with various departments. Ideal candidates are fluent in French and English, have attention to detail, and a strong interest in customer support. The position offers a monthly salary of 900€ and a vibrant work environment with regular team events.

Formación

• Fluent in both French and English, capable of professional communication.
• Prior experience or strong interest in B2B customer support.
• Strong attention to detail, particularly for invoicing.

Responsabilidades

• Deliver fast responses across support channels to maintain client satisfaction.
• Manage B2B billing and invoicing, including payment follow‑ups.
• Build long-term relationships with clients and venue partners.

Conocimientos

Native-level French

Native-level English

Attention to detail

Customer support experience

Comfortable with tools like HubSpot

Herramientas

HubSpot

Notion

Slack

Spreadsheets

Descripción del empleo

Naboo is looking for a B2B Customer Support Agent intern to join our Operations team in Barcelona. This is a paid internship designed for someone early in their career who wants hands‑on exposure to B2B support, billing, and client operations inside a fast-growing tech company. You’ll work directly alongside the Head of Ops, handling real client interactions from day one — not watching from the sidelines.

What you’ll do

• Deliver fast, accurate responses across all support channels to maintain high client satisfaction (email, chat, phone)
• Manage B2B billing and invoicing: issue tracking, payment follow‑ups, credit notes, and reconciliation
• Build trusted, long‑term relationships with clients and venue partners
• Spot recurring issues, document root causes, and propose process improvements
• Collaborate daily with Finance, Ops, and Product to elevate edge cases and close the feedback loop

What we’re looking for

• Native‑level French and English (spoken and written) — non‑negotiable
• Prior experience or strong interest in B2B customer support, account management, or a finance‑adjacent role
• Strong attention to detail, especially around invoicing and numerical accuracy
• Comfortable working with tools like HubSpot, Notion, Slack, and spreadsheets
• Ability to stay calm under pressure and manage multiple open threads simultaneously

You’ll thrive at Naboo if you…

• Want real ownership from day one — not coffee runs
• Are excited about joining an early‑stage, high‑growth company where things move fast
• Prefer action over perfection and learn by doing
• Are curious about AI and automation and want to integrate them into your daily work

Compensation & Benefits

• 900 €/month
• Beautiful offices in central Barcelona — coffee, fresh fruit, and good energy included
• Regular team events and offsites that actually bring people together