Customer Success Specialist

DESIGUAL; Barcelona; On-site; EUR 32,000 - 46,000; Full time

Job summary

DESIGUAL is seeking a Customer Success Specialist to nurture long-lasting customer relationships and act as a trusted partner for key accounts in Barcelona. You will drive operational excellence, improve processes and leverage data to enhance the customer journey.

You will collaborate with Sales, Finance, Logistics and CX teams, ensuring accurate orders, timely deliveries and proactive issue resolution while embracing technology to deliver impact.

Qualifications

• Customer-focused, proactive and curious with a desire to improve processes.
• Fluency in Spanish and English for daily customer interactions.
• Experience in customer service, CX or account management is desirable.

Responsibilities

• Build strong relationships with customers and be their trusted point of contact.
• Coordinate with sales, finance and logistics to resolve requests and issues.
• Monitor accounts, deliveries, invoicing and credit risks to improve performance.
• Identify opportunities to simplify and automate processes for better experiences.

Skills

Customer relationships

Account management

Analytical mindset

Communication skills

Data analysis

Tools

SAP

CRM tools

Job description

Customer Succes Specialist

Do you enjoy building strong customer relationships, solving challenges and finding smarter ways of working?

We are looking for a proactive, customer-focused professional who is passionate about delivering outstanding service and creating value for our clients. This role goes beyond traditional customer service: you will act as a trusted partner for key accounts, helping them succeed while driving operational excellence, continuous improvement and innovation across the customer journey.

You will be part of a dynamic and collaborative environment where curiosity, ownership and a digital mindset are encouraged. We expect you to challenge existing ways of working, leverage technology and AI, and find new ways to make processes more efficient and customer interactions more impactful.

An analytical mindset is also key to identifying opportunities, supporting commercial strategies and continuously improving our team’s workflows.

Customer Partnership & Experience

• Build strong and long-lasting relationships with customers, becoming their trusted point of contact.
• Understand customers’ needs and proactively identify opportunities to improve their experience and business performance.
• Deliver an outstanding customer experience by ensuring fast, efficient and solution-oriented support.
• Coordinate with commercial team and other internal stakeholders to resolve customer requests and operational challenges efficiently.

Account & Order Management

• Manage customer orders, returns, deliveries and invoicing processes, ensuring accuracy and timely execution.
• Monitor account performance and proactively identify credit risks, issues or opportunities for improvement.
• Work towards clear objectives of deliveries ratio and overdue level to maintain the department internal results.

Continuous Improvement & Innovation

Proactively identify and drive opportunities to simplify, automate and optimize processes, always looking for smarter and more efficient ways of working.

Challenge the status quo and existing ways of working: we expect you to question, propose and implement improvements that enhance both the employee and customer experience.

Be a driver of innovation, agility and continuous learning, bringing new ideas, embracing change and actively contributing to a culture of continuous improvement.

Data & Insights

Ensure the accuracy, consistency and quality of customer master data, taking ownership of information integrity.

Prepare, manage and analyse reports on sales, orders and customer performance, identifying relevant trends and opportunities.

Turn data into clear, actionable insights that support decision-making and drive business performance.

Cross-functional Collaboration

Work closely with Sales, Finance, Logistics, Credit and Customer Experience teams to deliver seamless service.

Share customer feedback and market insights to drive improvements across the organization.

Act as a connector between customers and internal teams, ensuring alignment and successful outcomes.

You are the person we are looking for if:

• You are customer-focused, proactive and curious, with a genuine drive to improve processes and find effective solutions
• You embrace technology and AI to work smarter, have an analytical mindset and feel comfortable using data to support decisions.
• You are organized, detail-oriented and adaptable, with strong communication skills and a collaborative mindset.
• You are fluent in Spanish and English.

Nice to have

• Additional languages such as Italian, French or German.
• Advanced Excel skills.
• Experience in Customer Service, Customer Experience or Account Management.
• Knowledge of SAP and CRM tools.
• Experience in retail, fashion or e-commerce environments.

We're looking for people with attitude and curiosity as much as experience. If you enjoy helping customers, challenging the status quo, exploring new technologies and finding better ways of working, we'd love to meet you.