Associate IT Operations Engineer

Johnson Controls, Inc.; Las Rozas de Madrid; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Johnson Controls is seeking an IT Support Specialist to join our team in Madrid. You will provide level 1-2 user support, troubleshoot hardware and software, and help manage the end-user device lifecycle.

You will collaborate with local and global IT teams to resolve issues and ensure smooth operations. The role requires 3+ years in IT support, fluent Spanish and English, and a proactive, structured approach.

Formación

• 3+ years in IT support or a similar role.
• Strong communication with users and teams remotely.
• Structured approach with the ability to prioritize tasks.
• Fluency in both Spanish and English (spoken and written).

Responsabilidades

• Provide user support, replace computers and participate in projects with local or global partners.
• Provide level 2 end-user support and manage the ticket queue with IT colleagues.
• Receive user contacts via chat, phone, and walk-ups.
• Create and resolve incident and service requests, report errors and troubleshoot with higher IT levels or third-party partners.
• Solve problems in Windows and applications as well as handle administrative tasks.
• Hands-on hardware troubleshooting.
• Manage End-of-Lease computers through their lifecycle.
• Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

Conocimientos

Spanish & English fluency

User-focused IT support

Structured working

Herramientas

MS Windows

O365

Azure

Intune

LAN/WAN

Switches

Printers

Descripción del empleo

What you will do

Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you!

We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide - all dedicated to creating a more safe, comfortable and sustainable future.

How you will do it

• Provide user support, replace computers and participate in projects with our local or global partners
• Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
• Receive user contact by various methods - from ServiceNow live agent chat to phone calls and walk-ups.
• Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
• Solving problems in Windows and applications as well as more administrative tasks
• Hands-on hardware troubleshooting
• Manage End-of-Lease computers through their lifecycle
• Assist vendors and be responsible for projects such as replacing computers, switches, or printers

What we look for

Required

• Experience as IT Support Specialist or from a similar role for 3 years and more
• Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance
• You approach your work in a structured manner enabling you to prioritize and execute your tasks
• Fluency in both Spanish and English language, speaking and writing

Preferred

• Experience with MS Windows, O365, Azure and Intune.
• Basic knowledge of LAN / WAN, switches, printers.
• A strong problem solver with a proactive mindset to follow-up on tasks, and the ability to quickly grasp new processes and systems.
• Valid driver’s license.

Who we are

At Johnson Controls, we're crafting the future to build a world that's safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.