Associate IT Operations Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Las Rozas de Madrid, Pollensa; Presencial; EUR 38.000 - 48.000; Jornada completa

Descripción de la vacante

Johnson Controls in Madrid is seeking an IT Support Specialist to deliver end‑user support, troubleshoot devices, and participate in global IT projects. You will handle incident requests, support Windows, O365, Azure, and Intune, and work with vendors. Fluency in Spanish and English is required; a structured, proactive work style is expected.

This role offers exposure to a worldwide team and opportunities to contribute to safer, smarter buildings. It is a full-time on-site position in Madrid.

Formación

• 3+ years as IT Support Specialist or similar role.
• Proactive, structured approach with clear task prioritization.
• Fluency in Spanish and English, written and spoken.

Responsabilidades

• Provide level 2 end-user support and handle ticket queue.
• Troubleshoot Windows and applications and resolve incidents.
• Replace computers and support hardware lifecycle tasks.
• Collaborate with local/global IT teams and vendors.
• Support projects with partners and manage end‑of‑lease devices.

Conocimientos

End-user support

Windows troubleshooting

Communication skills

Spanish and English fluency

Herramientas

MS Windows

O365

Azure

Intune

LAN/WAN basics

Descripción del empleo

What you will do

Are you a skilled and service-oriented IT Supporter? Do you see yourself as part of a global organization, where you will troubleshoot and support end-users? Then read more about what Johnson Controls can offer you! We have an exciting opportunity for you to join us as our new IT Support Specialist. Johnson Controls is a global supplier of intelligent building and energy solutions with more than 100.000 employees worldwide – all dedicated to creating a more safe, comfortable and sustainable future.

How you will do it

Provide user support, replace computers and participate in projects with our local or global partners Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk‑ups. Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners Solving problems in Windows and applications as well as more administrative tasks Hands‑on hardware troubleshooting Manage End‑of‑Lease computers through their lifecycle Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

What we look for

Required Experience as IT Support Specialist or from a similar role for 3 years and more Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance You approach your work in a structured manner enabling you to prioritize and execute your tasks Fluency in both Spanish and English language, speaking and writing Preferred Experience with MS Windows, O365, Azure and Intune. Basic knowledge of LAN / WAN, switches, printers. A strong problem solver with a proactive mindset to follow‑up on tasks, and the ability to quickly grasp new processes and systems. Valid driver’s license.

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind‑set and teamwork across boundaries. We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.