IT Support Engineer

Amazon; Zaragoza; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Amazon Spain Fulfillment, S.L.U. is seeking an IT Support Engineer to keep our IT infrastructure running and to troubleshoot issues across our operations. You will work on-site to support end-user equipment and help with network projects for new buildings.

You will travel to other sites in Spain or internationally several times a month, collaborating with remote and on-site colleagues to ensure platforms operate at peak performance. Strong IT and bilingual English/Spanish skills are required.

Formación

• Bachelor's degree or equivalent in a relevant field.
• Experience troubleshooting IT issues and root cause analysis.
• Experience delivering IT client/server and network services.
• Hands-on with networking tech (TCP/IP, DNS, DHCP).
• Proficient in Windows/Mac/Linux in a corporate setting.
• Valid EU driver's license and bilingual English/Spanish.

Responsabilidades

• Support end-user equipment and site IT infrastructure.
• Assist with IT network projects and deployments in new buildings.
• Suggest improvements to IT processes in operational sites.
• Train and mentor IT technicians.

Conocimientos

Troubleshooting

IT client/server delivery

Networking tech

Windows/Mac/Linux support

Spanish (C1) and English (B2)

Educación

Bachelor's degree in computer science, engineering, mathematics or equivalent

Herramientas

Certifications: CompTIA A+

Certifications: CompTIA Network+

Cisco CCNA/CCNP

Linux (Redhat)

AWS

Descripción del empleo

Description

IT systems that work effectively keep Amazon’s operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems, so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time, you’ll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities

• Support end-user equipment and your building’s IT infrastructure
• Help with key network projects, like the IT setup of new Amazon buildings
• Suggest new processes that improve the way Amazon uses IT in its operational sites
• Train and mentor IT technicians

A day in the life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on-site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure. In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.

About The Team

Ops Tech Solutions (OTS) is the field IT organization responsible for first level troubleshoot of IT issues in our FCs, distribution centers and other sites.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• Experience troubleshooting issues and root cause analysis
• Experience in IT client, server, and network service delivery
• Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Valid EU driver's license
• Advanced proficiency in Spanish (C1 level) and English (B2 level), verbally and in writing

Preferred Qualifications

• Experience in a fast paced, dynamic organization
• Experience working in a customer-facing environment
• CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in complex problem solving, and working in a tight schedule environment
• Experience of working with common network and Internet protocols such as network management protocols, network communication protocols and network security protocols

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Spain Fulfillment, S.L.U.

Job ID: A10475031