Technical Support

Ascendion; Albacete; Híbrido; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Ascendion is seeking a Technical Support Specialist to provide hands-on IT support across mixed office and manufacturing environments from Noblejas, Spain. You will troubleshoot hardware and software, install and upgrade systems, manage service tickets, and collaborate with global IT teams to ensure reliable, secure, and high‑performing IT operations.

The role requires at least three years in IT or technical support, experience with IT service management tools, strong end‑user communication, and

Formación

• Minimum 3 years in IT or technical support, preferably in manufacturing.
• Experience with hardware/software troubleshooting and upgrades.
• Familiarity with IT service management tools and ticketing systems.
• Strong communication to support end users.

Responsabilidades

• Provide hands-on IT support for end users and devices.
• Diagnose, repair, install, and upgrade IT systems.
• Log, track, and resolve service tickets, ensuring SLA compliance.
• Support devices including computers, printers, servers, conference room systems.
• Deploy hardware/software for global IT projects.
• Communicate clearly with users during troubleshooting and resolution.
• Participate in 24x7 on-call rotations.
• Document troubleshooting activities accurately.
• Collaborate with global IT teams and business units.

Conocimientos

Hardware troubleshooting

Software troubleshooting

End-user support

Communication

Herramientas

ServiceNow

Remedy

JIRA

Descripción del empleo

We are looking for a Technical Support Specialist with strong experience in IT support across mixed office and manufacturing environments to support global plant IT systems and business applications. This hybrid role based in Noblejas, Spain, involves providing tactical IT support, troubleshooting hardware and software issues, managing service tickets, and collaborating with global IT teams to ensure reliable, secure, and high-performance IT operations.

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Key Responsibilities:

• Provide hands-on IT support and follow-up for end users with hardware, software, phones, and network equipment
• Diagnose, repair, install, and upgrade supported IT systems following standard procedures
• Log, track, and resolve IT service tickets efficiently using service management tools, ensuring SLA compliance
• Support a variety of devices including computers, printers, servers, conference room systems, and network-connected plant equipment
• Deploy new hardware, software, and processes to support global IT projects and lifecycle replacements
• Communicate clearly with end users during troubleshooting and resolution to maintain ownership of issues
• Provide flexible support availability, including participating in 24x7 on-call rotations as needed
• Document troubleshooting and repair activities accurately
• Collaborate with global IT teams and business units in individual and group meetings

Qualifications:

• Minimum 3 years' experience in IT or technical support roles, preferably within manufacturing or industrial environments
• Proven expertise in hardware and software troubleshooting, installation, and upgrades
• Experience with IT service management tools (e.g., ServiceNow, Remedy, JIRA) and ticketing systems
• Strong communication skills to effectively support and interact with end users
• Familiarity with network equipment, printers, servers, and conference room technology is a plus
• Ability and willingness to provide flexible support hours, including 24x7 coverage

Why Join:

• Work in a dynamic hybrid role supporting critical manufacturing IT systems
• Collaborate with diverse global IT teams driving continuous innovation and system reliability
• Opportunity to build diverse IT skills in a growing industrial environment
• Competitive market salary and long-term contract opportunity

About Us

Ascendion is a global AI-first software engineering company delivering innovative solutions across Cloud, Salesforce, Data, AI/ML, Automation, and Product Engineering. We help leading enterprises accelerate their digital transformation through technology, talent, and innovation.

With Ascendion, You:

• Work on challenging global projects with leading enterprise clients.
• Gain exposure to Salesforce, AI, Cloud, Data, and Automation initiatives.
• Benefit from long-term project opportunities and career growth. xqysrnh
• Participate in our employee referral program.