IT Support Eng I (ONS)

Amazon; Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

Amazon Spain Services, S.L.U. is seeking an ITS Support Engineer to deliver on-site, high-quality IT services across Windows, Mac, and Linux platforms in a dynamic corporate environment.

You will diagnose issues, manage assets, support change processes, and mentor peers while collaborating with vendors to ensure high availability and operational excellence for Amazonians.

Qualifications

• 2+ years of corporate technical support in Windows/Mac/Linux
• 2+ years with DNS, DHCP, TCP/IP and OSI model
• 2+ years troubleshooting in high-availability environments
• English and Spanish proficiency
• Bachelor’s degree from an accredited university or equivalent
• Occasional travel may be required

Responsibilities

• Provide on-site, hands-on support diagnosing and resolving hardware/software issues
• Troubleshoot and triage IT incidents to minimize downtime
• Coordinate with vendors and partner teams for improvements
• Manage IT asset inventories and documentation
• Mentor peers and contribute to training
• Adhere to change management in high availability environments

Skills

Technical support (Windows/Mac/Linux)

Networking basics (DNS/DHCP/TCP-IP)

Troubleshooting in high-availability

PC repair and deployment

English & Spanish proficiency

Occasional travel

Education

Bachelor’s Degree from an accredited university

Tools

Active Directory

Windows Server backup solutions

AWS

Linux scripting

Video/AV support

Job description

Description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

Key job responsibilities

• Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skill‑sets.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem‑solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge‑sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

Basic Qualifications

• High school diploma or equivalent
• Excellent customer facing skills
• 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
• 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
• 2+ years of experience troubleshooting in a multi‑user high availability environment
• 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
• Occasional travel required based on needs of the business
• Proficient in English and Spanish
• Bachelor’s Degree from an accredited university or equivalent

Preferred Qualifications

• Bachelor’s degree in Computer Science or IT related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in Active Directory and Windows Server backup solutions
• Experience with audiovisual, video conferencing or event support
• Ability to write simple scripts in an administrative language
• Strong analytical skills with demonstrated problem solving abilities
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Spain Services, S.L.U.

Job ID: A10407710